1. Order cancellation
You may request cancellation before the order is shipped. Once the courier has picked up the package, cancellation may not be possible; you can refuse delivery or request a return under the conditions below.
We may cancel an order for stock issues, failed payment, suspected fraud, or undeliverable address. For prepaid cancellations by us, a full refund will be initiated.
2. Returns and replacements
Televisions are large electronics. Returns are accepted for:
- Damaged or defective product on delivery (report within 48 hours with photos/video)
- Wrong item shipped
- Dead-on-arrival / manufacturing defect covered under warranty process
Products must be unused where applicable, with original packaging and accessories. Installation-related issues are handled via service / warranty partners and may not qualify as a full return.
3. Refund timeline
Approved prepaid refunds are initiated to the original payment method within 7–10 business days after approval. Banks/UPI apps may take additional time to reflect the credit. COD orders that are cancelled before delivery do not require a refund; if you paid any advance, it will be refunded as above.
4. Non-returnable cases
We may decline returns for products damaged by misuse, unauthorised repair, missing accessories, or requests made after the reporting window without a valid defect.
5. How to request
Email viyasconnectingindia@gmail.com or call +91 80880 60841 with your order number, reason, and supporting photos. Our team will confirm next steps (pickup, replacement, or refund).